While we are not affiliated with the government in any way, our private company engaged writers to research the Unemployment Insurance program and compiled a guide and the following answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
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To apply for Medicaid (also known as the Arizona Health Care Cost Containment System or AHCCCS) in Arizona, complete the following three steps:
Learn what documents you need by clicking the “Information Needed to Apply” tab here.
To apply for Medicaid online, click here to access the Health-e-Arizona Plus Benefits Portal.
To apply for Medicaid by mail, click here to access the application form, fill it out, and mail it with the necessary documents to:
Arizona Department of Economic Security
Family Assistance Administration
P.O. Box 19009
Phoenix, AZ 85005-9009
To apply for Medicaid in person, click here to find your nearest Department of Economic Security Office.
To apply for Medicaid by phone, call the Arizona Department of Economic Security’s toll-free number at (855) 432-7587 and request a paper application by mail. After receiving and completing the application, submit it by mail or fax.
To apply for Medicaid by contacting a community assistor, enter your ZIP Code here to locate community assistors near you. Contact the community assistor by phone.
If you have questions about the application process or require assistance, call the Arizona Department of Economic Security’s toll-free customer service number at (855) 432-7587.
Or, contact your nearest local Arizona Department of Economic Security (DES)/Family Assistance Administration (FAA) Office. Find contact information for local DES/FAA offices in Arizona here.
Arizona Medicaid recipients must report changes that can influence their eligibility status, including:
Update your information by completing the appropriate change request form. You can find the DES Change Report form here.
Once you have filled out the form, you can submit the request in the following ways:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can check the status of your Medicaid application online or by phone:
The Arizona Department of Economic Security will review your application to verify if you are eligible for Medicaid. In some cases, the state may ask for additional information before approving your application. Arizona will mail applicants a letter detailing if their Medicaid application was approved or denied.
It takes approximately 45 days to process a Medicaid application. If you are approved, you will receive a Medicaid identification card within 10 to 14 business days after you receive your approval notification.
Medicaid applications will be denied when applicants do not meet the eligibility requirements. Also, beneficiaries can have their benefits terminated or reduced if their eligibility status changes while they are enrolled.
If your Medicaid application is denied or the amount of your benefits is reduced, you have the right to file an appeal. You must send a written appeal request within 60 days of when you receive notice of the denial or benefits reduction.
You can submit your written appeal request in the following ways:
Medicaid AppealsArizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
The Arizona Department of Economic Security will review your claim and may ask for additional information or evidence of your eligibility.
If you are granted a hearing, you will receive a notice with the date, time and location of the hearing. Learn more about the appeal process on the Arizona Medicaid Health-e-Arizona Plus FAQ page here.
For help with a Medicaid application, or for any further questions about the Medicaid program, contact the Arizona Department of Economic Security:
Arizona Department of Economic Security
P.O. Box 19009
Phoenix, AZ 85005
You can also visit or call a local DES Office for further assistance. Find your nearest Department of Economic Security Office location and contact information here.
While we are not affiliated with the government in any way, our private company engaged writers to research the Medicaid program and compiled a guide and these answers to frequently asked questions. Our goal is to help you get the benefits that you need by providing useful information on the process.
Our free Medicaid Guide is filled with helpful information about how to apply, program eligibility and how to get in touch with local offices. You can view or download our free guide here.
Last Updated: September 20, 2022
